Privacy Policy

This Privacy Policy explains how 1A Data Centers, a service of Gladius Technology Solutions LLC ("1A," "we," "us," or "our"), collects, uses, discloses, and protects information in connection with our website, communications, sales and support activities, and the infrastructure and technology services we provide.

This Policy applies to information that we control. When we host, transmit, store, back up, manage, or otherwise process information on behalf of a customer, the customer may control that information and may have its own privacy obligations and policies.

1. Information We Collect

Depending on how you interact with 1A Data Centers, we may collect the following categories of information:

• Contact and business information. Name, company, title, email address, phone number, mailing or billing information, and other details you provide when contacting us or doing business with us.
• Sales and project information. Information about the services you are considering or using, such as colocation requirements, cabinet or workload estimates, facilities of interest, deployment timelines, network requirements, technical requirements, and project notes.
• Account and support information. Customer account details, authorized contacts, support requests, communications, service history, equipment information, access records, and information needed to provide or support services.
• Billing and transaction information. Invoices, payment status, purchase orders, billing contacts, and related transaction records. Payment information may be processed by financial institutions or payment service providers when applicable.
• Website and technical information. IP address, browser type, device or operating-system information, referring pages, pages requested, timestamps, server logs, and similar information generated through normal use of a website or online service.
• Facility and security information. Where applicable, information associated with facility access, visitor coordination, security operations, and other records used to protect our facilities, customers, personnel, and infrastructure.
• Customer and end-user data. Data, content, configurations, logs, backups, systems information, credentials, form submissions, account information, or other information that customers, their users, or other end users store, transmit, submit, generate, or make available through services we host, manage, or support.

2. How We Collect Information

We may collect information:

• directly from you through our website, contact forms, email, telephone, support requests, contracts, orders, and other communications;
• from your organization or authorized representatives;
• automatically through web servers, security systems, network systems, service platforms, and operational logs;
• from vendors, carriers, contractors, business partners, or service providers when necessary to deliver or support requested services; and
• from publicly available business information and from business partners or service providers when relevant to a customer or prospective customer relationship.

3. How We Use Information

We use information for legitimate business and operational purposes, including to:

• respond to inquiries, prepare proposals and quotes, and communicate with prospective and current customers;
• provision, operate, monitor, maintain, secure, support, and improve the reliability, security, and operation of our services and infrastructure;
• coordinate colocation, connectivity, hosting, virtual server, dedicated server, backup, disaster recovery, managed service, and related technology requirements;
• authenticate users and authorized contacts and manage physical or logical access where applicable;
• provide customer service, technical support, incident response, maintenance notices, billing notices, and other service communications;
• process billing, accounting, purchasing, and contractual obligations;
• protect against fraud, abuse, unauthorized access, security threats, service disruption, and violations of our agreements or policies;
• analyze service performance, troubleshoot technical issues, plan capacity, and maintain or improve the reliability, security, and efficiency of our infrastructure and services;
• comply with applicable law, legal process, regulatory requirements, and lawful requests; and
• establish, exercise, or defend legal rights and protect 1A Data Centers, our customers, personnel, infrastructure, and the public.

4. Customer and End-User Data

Customers may use 1A Data Centers services to store, transmit, process, back up, or manage information that belongs to the customer, its users, website visitors, application users, or other third parties. As between 1A Data Centers and the customer, the customer is responsible for determining what information is placed into its environment and for ensuring that its collection and use of that information complies with applicable law and its own privacy obligations.

We do not access customer or end-user data merely because it is hosted on our infrastructure. We access or use such data only as reasonably necessary to provide, secure, maintain, troubleshoot, support, recover, or operate the services, including maintaining or improving their reliability, security, and operation; to comply with the customer's instructions and our agreements; to investigate abuse or security issues; or as otherwise required by law. We do not sell customer content or use customer content for unrelated advertising purposes.

Our personnel may access customer systems or data only when reasonably necessary to perform authorized support, maintenance, migration, recovery, security, troubleshooting, or other requested work. We limit such access to the scope reasonably necessary for the applicable task and to personnel and service providers who have a legitimate need to perform that work.

5. Cookies, Analytics, and Similar Technologies

Our website and online services may use cookies or similar technologies that are necessary for security, session management, form processing, and normal website or service operation. We may also use server logs and similar technical information to diagnose problems, prevent abuse, protect our systems, and understand website performance.

We may use third-party analytics services to help us understand how visitors use our website, such as which pages are visited, how visitors arrive at the site, and general information about website usage and performance. These analytics providers may use cookies or similar technologies and may receive technical information associated with a visit, such as device, browser, network, and interaction information.

When we use analytics services, we use analytics information to evaluate and improve our website, understand aggregate usage, and identify technical or usability issues. We do not use website analytics services to access customer content hosted within customer systems or services.

We may change or add analytics technologies in the future. When appropriate, we will update this Policy and provide any notices or choices required by applicable law.

6. How We Share Information

We may disclose information in the following circumstances:

• Service providers and vendors. We may share information with companies and individuals that help us operate our business or deliver services, including communications providers, carriers, data center and equipment vendors, software providers, professional advisers, contractors, billing providers, and other operational service providers. We limit such disclosures to information reasonably necessary for the applicable service or business function.
• Customer-authorized disclosures. We may share information at the direction of a customer or when reasonably necessary to coordinate services requested by a customer.
• Legal and security purposes. We may disclose information when we reasonably believe disclosure is required or permitted by applicable law, regulation, valid legal process, court order, subpoena, or governmental request, or when reasonably necessary to investigate or prevent fraud, abuse, security incidents, threats, or violations of our agreements or policies.
• Business transactions. Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law and appropriate confidentiality protections.
• Affiliates and business operations. We may share information with affiliated entities when necessary for administration, operations, security, support, accounting, or the delivery of services.

We do not sell personal information for monetary consideration, and we do not disclose personal information to third parties for their own unrelated marketing or advertising purposes without authorization.

7. Third-Party Services and Links

Our website, services, communications, or customer environments may use or integrate with third-party services, including third-party analytics providers, communications providers, carriers, cloud platforms, software providers, payment processors, and other technology or operational service providers. We may also provide links to third-party websites or services.

Third parties may collect or process information under their own privacy policies and terms. This Privacy Policy does not govern information that a third party independently collects or controls. We encourage you to review the applicable privacy practices of third-party services you choose to use or interact with.

8. Security

1A Data Centers uses administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. Depending on the service and environment, these safeguards may include access controls, network and infrastructure security measures, monitoring and logging, physical security controls, personnel access restrictions, backup or recovery measures where applicable, and other operational controls.

No security program or method of transmission or storage can guarantee absolute security. Customers and users are also responsible for protecting their credentials, systems, endpoints, configurations, and any access methods under their control.

9. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain business and security records, comply with legal and contractual obligations, resolve disputes, enforce agreements, support customers, and protect our systems and operations. Retention periods may vary depending on the type of information, the services involved, customer instructions, backup cycles, security requirements, and applicable law.

Information removed from active systems may remain for a limited period in backups, archives, or recovery systems until those copies are rotated, overwritten, or otherwise deleted in accordance with our normal retention and recovery processes.

10. Your Choices and Requests

You may contact us to request access to, correction of, or deletion of personal information that we control, subject to applicable law, contractual obligations, security requirements, and legitimate business-record retention needs. If information is controlled by one of our customers, requests concerning that information should generally be directed to the customer.

We may deny or limit a request where permitted or required by law, where fulfilling the request would interfere with the rights of another person, or where we need to retain the information for legal, contractual, security, fraud-prevention, billing, or other legitimate business purposes.

We may take reasonable steps to verify the identity and authority of a person making a privacy request before acting on it.

11. Communications

We may send service-related communications that are necessary to operate or support an account or service, including maintenance notices, security notices, billing communications, incident notifications, and other operational messages. These communications are not promotional and may be necessary while a customer relationship remains active.

We may also send non-operational communications related to an inquiry, quote, proposal, or prospective customer relationship. If we send optional marketing communications, recipients may opt out using the unsubscribe mechanism provided in the message or by contacting us.

12. Children's Privacy

Our commercial services and this website are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our public website. If we learn that such information has been provided to us without appropriate authorization, we will take reasonable steps to address it.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, legal obligations, or security requirements. When we make material changes, we will post the updated policy on our website and update its effective date. Where required by law or contract, we may provide additional notice.

14. Contact Us

Questions, concerns, or requests regarding this Privacy Policy or our handling of personal information may be directed to:

1A Data Centers
A service of Gladius Technology Solutions LLC
Email: privacy@1adatacenters.com
Phone: +1 (918) 921-8400

Effective Date: September 21, 2026